Privacy Policy

This Privacy Policy explains how Limited Liability Company DRESASH (hereinafter – the Company) collects, processes, and protects personal data obtained through the website ohmydog.lv and communication with clients.

1. Data Controller

The controller of personal data is:

Limited Liability Company DRESASH
Registration No.: 40203689486
Legal address: Jomas iela 15–4, Jūrmala, LV-2015, Latvia
Email: info@ohmydog.lv
Phone: +371 20009071

2. Personal Data We Process

The Company may process the following personal data:

• first name and last name;

• phone number;

• email address;

• information about the pet (e.g. name, breed);

• appointment and booking information;

• communication content (emails, phone calls, social media messages);

• technical data such as IP address and cookie information.

3. How Personal Data Is Collected

Personal data is collected when a client:

• fills in a contact form on the website ohmydog.lv;

• contacts the Company by phone;

• contacts the Company by email;

• contacts the Company via social media (Instagram, Facebook);

• makes an online appointment using the booking system available on the website (when activated).

4. Purposes of Personal Data Processing

The Company processes personal data for the following purposes:

• to manage appointments and provide grooming services;

• to process and administer online bookings;

• to communicate with clients regarding services, appointments, and inquiries;

• to improve customer service quality;

• to carry out marketing activities (e.g. advertising on Google and social media platforms);

• to comply with legal and regulatory requirements.

5. Legal Basis for Processing

Personal data is processed based on:

• the data subject’s consent;

• the performance of a contract or steps prior to entering into a contract;

• the Company’s legitimate interests in providing and improving its services;

• compliance with legal obligations.

6. Data Retention Period

Personal data is stored only for as long as necessary to achieve the purposes for which it was collected or as required by applicable laws. After that, the data is deleted or anonymized.

7. Transfer of Personal Data to Third Parties

The Company may transfer personal data to the following third parties:

• marketing and advertising platforms (e.g. Google Ads, Facebook / Instagram);

• IT service providers ensuring the operation of the website.

Personal data is not transferred outside the European Union, unless appropriate safeguards are in place in accordance with applicable data protection regulations.

8. Cookies

The website ohmydog.lv uses cookies to ensure website functionality, analyze visitor traffic, and improve user experience. More detailed information is available in the Cookie Policy.

9. Rights of the Data Subject

The data subject has the right to:

• access their personal data;

• request correction or deletion of personal data;

• restrict the processing of personal data;

• object to the processing of personal data;

• withdraw consent at any time;

• lodge a complaint with the Data State Inspectorate of Latvia.

10. Data Security

The Company implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure.

11. Changes to the Privacy Policy

The Company reserves the right to amend this Privacy Policy at any time. The current version is always available on the website ohmydog.lv.

12. Contact Information

If you have any questions regarding the processing of personal data, please contact the Company by email at info@ohmydog.lv or by phone at +371 20009071.